The purpose of this Privacy Notice is to outline how we collect, process and share personal data we hold about you. It also explains the types of personal data we process and the legal bases on which we rely.
SORA Healthcare Ltd (Irish Homecare) are committed to protecting and respecting your privacy. We aim to be transparent about how we collect, store and share personal data and to ensure that you understand your rights under the General Data Protection Regulation (“GDPR”).
In this Privacy Notice, we outline:
Irish HomeCare is a leading provider of high-quality home care and support services, helping people to live safely and independently in their own homes. We are committed to providing compassionate, person-centred care that respects the dignity, independence and individual needs of each person we support.
Further information about Irish Homecare and the services we offer is available on our website here.
All personal data we gather will be “processed” in accordance with all applicable data protection laws and principles, including the General Data Protection Regulation, the Data Protection Act 2018 and the European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011 (“ePrivacy Directive”).
If you are unhappy with the way we have handled your personal data and wish to complain, or if you would like further information about the way your personal data will be used, please contact us at the below:
Data Protection Officer
Irish Homecare Healthcare Limited
Unit 1, Drumillard Retail Park, Monaghan Road, Castleblayney, Co. Monaghan, A75 E288
Telephone: +353 1 614 6000
Email: [email protected]
We collect personal data to enable us to provide our services. The following non-exhaustive list provides examples of how we may obtain your personal data:
It is important that the personal data you provide to us is up to date and accurate. As outlined in Section 8.2 of this notice, if the personal data we hold about you is inaccurate or incomplete, please contact us and we will update your data.
In order to provide our services, Irish Homecare needs to collect various types of personal data. The type of personal data we collect about you will vary depending on the nature of our relationship with you. Please note that when we require your personal data for the performance of a contract and you fail to provide the required data, we may be unable to enter into or perform the relevant contract or provide the requested service. Below we have outlined a non-exhaustive list of the types of data we may collect and our purpose for collecting that data.
| Process | Types of Data Collected |
|---|---|
| Register Applicant Interest | Name, date of birth, contact details, CVs, qualifications, employment history, education history, training history |
| Recruitment & Selection | Name, date of birth, contact details, address, email address, passport, identification copy, PPS number, CVs, qualifications, employment history, education history, training history, driver license, professional body membership, interview notes |
| Background / Compliance Checks | Garda vetting, overseas police clearance, visa checks, references |
| Direct Marketing | Name, contact details |
| Occupational Health Screening | Name, contact details, medical information |
| Client Training Services | Name, contact details, role / position, education history, qualifications |
The main purpose for which Irish Homecare processes your personal data is to provide a service to you or otherwise manage our relationship with you. The following section provides more detail on the purposes for which we process your personal data and the legal basis by which we do this.
| Process | Description | Lawful Basis for Processing |
|---|---|---|
| Customer administration and invoicing | We process your personal information to manage our relationship with you, administer your account and arrange billing and payment for the services we provide. | The processing is necessary for the performance of our contract with you. |
| Recruitment applications and candidate sourcing |
If you apply for a role with us, we process your personal information to receive and assess your application, communicate with you about your application and manage the recruitment process. This may include applications received through our website, LinkedIn, Indeed and other recruitment or social media channels. |
The processing is necessary to take steps prior to entering into a contract with you and or for the performance of our contract with you |
| Website enquiries and interactions | When you provide information to us through our website, we process your personal information to respond to your enquiry or request and provide you with the information or services you have requested. | The processing is necessary for our legitimate interests in responding to and managing enquiries. |
| Direct marketing and newsletters | Where you have chosen to receive marketing communications from us, we use your contact details to send you news, information and other communications that may be of interest to you. | The processing of this data is done with the consent of the data subject. |
| Irish HomeCare Sign In / account management | If you create an Irish HomeCare account, we use your information to manage your account, provide relevant functionality and personalise your experience and content. | The processing is necessary to take steps, at your request, prior to entering into a contract and or for the performance of our contract with you where the account forms part of the services we provide. |
| Operational Security | We use CCTV at certain Irish HomeCare premises to help protect the safety and security of our staff, visitors, premises and property, and to prevent, detect and investigate security incidents where necessary. | The processing is necessary for our legitimate interests in protecting the safety and security of individuals, our premises and property, and in preventing, detecting and investigating security incidents. |
| Home Care Services | We process your personal information to assess your care needs, arrange and provide home care services, develop and manage your care plan, communicate with you and, where appropriate, your family members, representatives and healthcare professionals, and maintain appropriate records about the care and support we provide to you. |
The processing is necessary for the performance of our contract with you for the provision of home care services. Where we process information concerning your health, the processing is necessary for the provision of health or social care or treatment, or the management of health or social care systems and services. |
The duration for which we retain your personal information will differ depending on the type of information and the reason why we collected it from you. We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we take into account the following considerations:
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
We may disclose your personal information to outside organisation. Below is a list of the categories of recipients we share your personal data (as outlined above) with:
Irish Homecare Clients
We share your personal data with our clients where necessary to facilitate and manage work assignments and to support the delivery of services to those clients.
Your Representatives
Any party you have given us permission to speak to (such as a relative, friend or legal advisor) and other people or companies associated with you that are authorised by you to act on your behalf.
Our Representatives and Service Providers
Our employees, agents and contractors, including companies that provide services in relation to telecommunications and postage, data storage, document production and destruction, IT and IT security, or design.
Government, Statutory and Regulatory Bodies
Where required by law, state regulators and authorities such as the Data Protection Commission, the Revenue Commissioners, and law enforcement agencies such as An Garda Síochána.
We may also disclose your personal data to the following recipients or categories of recipients:
On occasion, we may need to transmit your personal data outside of the European Economic Area. In these circumstances, we will ensure that the transfer complies with our data protection obligations, and we will ensure that the transfer agreement is based on an approved transfer mechanism, such as the European Commission’s standard contractual clauses or an adequacy decision.
As a data subject, you will have the following rights in relation to the processing of your personal data. Please note that these rights are not absolute, and restrictions may apply in certain situations.
Please send all requests to [email protected] with as much detail as possible about your requirements to allow us to deal with your request efficiently. Before fulfilling your request, we may ask you to provide identification to enable us to verify your identity.
Upon receipt of a valid request, we will respond without undue delay and, in any event, within one month of receiving the request, with the possibility of extending by two further months. If we require more time to deal with your request, we will notify you of the delay and the reasons behind it within one month of the receipt of the request. If we refuse your request, we will also notify you within one month of the receipt of the request accompanied by the reasons for the refusal.
You are entitled to contact the Data Protection Commission if we refuse your request.
You have the right to know what personal data we hold about you, why we hold the data and how we process your personal data.
When submitting your request, please provide us with information to help us verify your identity and as much detail as possible to help us identify the information you wish to access (i.e. date range, subject of the request).
If the request is submitted by a third party (such as a solicitor) on your behalf, the request will be required to include written authorisation from you for the provision of specific data to the third party.
Please note that an access request is free of charge, however, where we determine a request to be unjustified or excessive, we may charge you a reasonable fee.
You have a right to request that the personal data held in relation to you is up to date and accurate.
Where information is inaccurate or incomplete, we encourage you to contact us to have this information rectified. Upon receipt of your request, we will ensure that the personal data is rectified and as up to date as is reasonably possible.
You have the right to seek the erasure of personal data about you in the following circumstances:
However, we will be unable to fulfil an erasure request if the personal data is required for any of the below activities:
You have the right to restrict the extent for which your personal data is being used by us in circumstances where:
You have the right to the provision of all personal data, which you provided to us, provided to you in a structured, commonly used and machine-readable format where:
You may also request that we send this personal data to another legal entity where technically feasible.
You have the right to object to the further use of your personal data where:
Where we are processing your personal data based on your consent, you will have the right to withdraw your consent at any time. Where you have withdrawn your consent, this does not affect the legality of the processing which took place when we had your consent.
You have a right not to be subject to a decision based solely on automated processing or profiling, where such decisions would have a legal effect or significant impact on you.
Currently, we do not employ any systems which use automated decision making or profiling on data relating to our candidates.
If you are not satisfied with our use of your personal data, or our response to any request by you to exercise any of your data subject rights, then you have the right to complain to the Data Protection Commission or the competent supervisory authority for your country of residence. The Data Protection Commission’s contact details are provided below.
Data Protection Commission
Address: 6 Pembroke Row, Dublin 2, D02 X963, Ireland
Website: https://forms.dataprotection.ie/contact
Email: [email protected]
Telephone: +353 57 868 4800 / +353 761 104 800
Irish Homecare respects the privacy of all visitors to our website. This website employs cookies in order to operate effectively. More information on how this website uses cookies can be found here.
We will review this Privacy Notice regularly and reserve the right to make changes at any time to take into account changes in our business, legal requirements, and the manner in which we process personal data. This Privacy Notice was last updated on 06/11/2026.
