Service Team Leader
If your instinct is to help, this could be your calling.
We are seeking a Service Team Leader for the Laois / Offaly area.
What you will do
You will lead a cluster of Care Workers, driving best practice in the delivery of care packages, service implementation, and assisting with rota scheduling. You will sit as a key interface between our field services and day-to-day operations.
To take a lead role in decisions and management of each referral, facilitating and planning appropriate onward referral, liaising with other Service Team Leaders to ensure a professional hand over.
To maintain effective communication ensuring that all information regarding the client’s referral is understood by the client and their family while within the Service Response Unit.
Work with Business Unit Manager to promote best practice in the provision of quality, safe care throughout assigned region.
Manage day-to-day coordination and evaluation of Care Workers and services provided to clients
Monitor and supervise the delivery of Care provided by the Carers within assigned team
Ensuring set standards and legislative requirements for Care are attained or exceeded at all times
Ensure the development of a person-centred model of care which is focused around our corporate value
Lead, manage and motivate a team to work to their potential
Carry out Care Consultations in clients’ homes, then follow-up with written care plans and related documentation
Participate in assessment/interviewing of Care Workers and regular on-boarding programmes as directed by the Business Unit Manager
Advice management of any perceived problems or difficulties experienced with the service provided to clients, or ideas which might enhance or improve the level of service delivered to clients
Participate in an ‘On-Call’ schedule which will operate on a rota basis
Operate a work schedule based over seven days on a rotating basis as directed by the Business Unit Manager
Manage, develop and support staff individually and as a team including supervisory support and training in line with the Client’s practices as and when required
Ensure staff are aware of and adhere to the Clients Policies and Procedures and IHC Health & Safety policy
Perform other job related duties as deemed reasonable by management
Drive a culture that promotes the IHC client confidentiality policy at all times
Required Skills & Education
Qualified to FETAC Level 5 in Care (equivalent or higher)
Demonstrable experience in providing strong leadership and direction in the field of Care or a related environment
Ability to effectively manage self and others
Willingness and ability to train and develop team members
Excellent organisational skills with the ability to schedule and assign work loads
Demonstrable IT skills (basis to intermediate user level)
Communication – Communicates with others to help them reach their goals through either appropriate verbal or written interaction
Problem Solving – Identifies problems, involves others in seeking solutions, conducts appropriate analyses, searches for best solutions; and responds quickly to new challenges
Time Planning/Management – Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity
Impact & Influence – Persuades or convinces others to support an idea, agenda or direction
Flexibility – Open to change and new information; adapts behaviour and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution.
We’d love to hear from you