Service Team Leader – Co. Laois

If your instinct is to help this could be your calling. 

We are seeking a Service Team Leader for the County Laois area. This position is available for a candidate based within County Laois. 

What you will do 
You will lead a cluster of Care Workers, driving best practice in the delivery of care packages, service implementation, and assisting with rota scheduling. You will sit as a key interface between our field services and day-to-day operations.

Principal Responsibilities

To develop and grow the client base in the area in accordance with targets agreed with the Business Unit Manager and take a lead role in decisions and management of each referral. This includes facilitating and planning appropriate onward referral as well as liaising with other Service Team Leaders to ensure a professional hand over.

To maintain effective communication ensuring that all information regarding the client’s referral is understood by the client and their family while within the Service Response Unit.

To promote best practice in the provision of quality, safe care throughout assigned region by ensuring staff is aware of and adheres to the Clients Policies and Procedures, Irish HomeCare Health & Safety policy, and meets or exceeds the set standards and legislative requirements for Care. You will drive a culture that promotes the IHC client confidentiality policy at all times.

Manage day-to-day coordination, evaluation, monitoring and supervising of Care Workers nd the delivery of Care provided to clients

Ensure the development of a person-centred model of care focused around our corporate values.

Lead, manage, develop, motivate, and support staff individually and as a team to work to their full potential including supervisory support and training in line with the Client’s practices as and when required

Carry out Care Consultations in clients’ homes and set up Care plans and related documentation

Participate in assessment and interviewing of Care Workers and regular on-boarding programmes

Advice management of any perceived problems or difficulties experienced with the service provided to clients, or ideas which might enhance or improve the level of service delivered to clients                             

Operate a work schedule based over seven days on a rotating basis as directed by the Business Unit Manager and participate in an ‘On-Call’ schedule.

Perform other job related duties as deemed reasonable by management


Required Skills & Education

Qualified to FETAC Level 5 in Care (or equivalent)

Demonstrable experience in providing strong leadership and direction in the field of Care or a related environment

Ability to effectively manage self and others

Willingness and ability to train and develop team members

Excellent organisational skills with the ability to schedule and assign work loads

Demonstrable IT skills (basis to intermediate user level)

Key Competencies

Communication – Communicates with others to help them reach their goals through either appropriate verbal or written interaction

Problem Solving – Identifies problems, involves others in seeking solutions, conducts appropriate analyses, searches for best solutions; and responds quickly to new challenges

Time Planning/Management – Establish a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity

Impact & Influence – Persuades or convinces others to support an idea, agenda or direction

Flexibility – Open to change and new information; adapts behaviour and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution.

We’d love to hear from you

Apply Now, or Call us on 0818 776 361 or email

Please make sure that you state clearly where you live and if you drive and have access to your own car.